Service
AI Chatbots & Voice Agents
We build AI chatbots and voice agents trained on your business that answer questions, qualify leads, book appointments and hand off to your team, on your website, WhatsApp, Instagram DMs or the phone.
The problem
Every missed call and slow reply is a lost customer.
Most leads contact two or three businesses and go with whoever answers first. After hours, on weekends or when the front desk is busy, those leads go to voicemail and then to your competitor. An AI agent answers every chat and call instantly, books the appointment and hands warm leads to your team.
What changes for you
- Every enquiry answered in seconds, day or night
- More booked appointments from the same traffic and calls
- Your team freed from repeating the same answers all day
Why it works
- Every enquiry answered in seconds, day or night
- Leads qualified and booked before your team logs in
- Fewer repetitive support tickets
What you get
- 01Knowledge base and conversation design
- 02Website, WhatsApp and Messenger chatbots
- 03AI phone receptionists and voice agents
- 04Calendar, CRM and helpdesk integration
- 05Human handover and conversation analytics
Use cases
What we can do for you.
Website and social chat
Answers questions about services, pricing and availability on your site, Instagram, Facebook and WhatsApp.
AI voice receptionist
Picks up calls in a natural voice, books appointments, takes messages and transfers urgent calls to a person.
Lead qualification
Asks the right questions, scores the lead and sends a summary to your CRM so sales only talks to real buyers.
Customer support
Handles order status, FAQs and simple requests around the clock, trained on your own policies and documents.
How it runs
How a project runs.
Typical timings. We confirm yours in a fixed scope before any work starts.
- 01
Week 1
Map the conversations
We gather your FAQs, services, policies and the questions that lead to a sale.
- 02
Week 2
Train and script
We build the agent on your knowledge, set its tone of voice and decide when it hands off to a human.
- 03
Week 3
Connect your tools
Calendar, CRM, phone number and messaging channels connected so it can actually book and log.
- 04
Week 4+
Test and launch
We test hundreds of real-world questions, then go live and review transcripts weekly to improve it.
Tools and platforms we use
- OpenAI & Claude
- Vapi
- Retell AI
- ElevenLabs voices
- Twilio
- WhatsApp Business API
- GoHighLevel
- HubSpot
- Calendly & Google Calendar
Proof
Related work.
Why PlanB Digital?
We built Ylper
Our own AI sales assistant replies to leads across channels, so we know the details that make an agent convert.
Sounds like you
Custom voice, tone and answers that match your brand, not a generic bot.
Safe handoffs
Clear rules for when the AI stops and a person steps in, so customers never get stuck.
Frequently asked questions
Will the bot make things up?
We ground answers in your own content, set clear boundaries, and route anything uncertain to a human.
Can it speak other languages?
Yes. Chat and voice agents can understand and reply in many languages, including Hindi and other regional languages.
Will customers know it's AI?
We recommend being upfront. Modern voice agents sound natural, and most callers care more about getting a fast answer than who gives it.
What if the AI doesn't know the answer?
It says so politely, collects the details and passes the conversation to your team with a summary.
Can it book directly into my calendar?
Yes. It checks real availability and books into Google Calendar, Calendly, GoHighLevel and most booking tools.
Popular with
Read more
Pairs well with
Ready to grow faster?
Book a free strategy call. We'll audit your current marketing and show you exactly where the growth is.