Service
Online Reputation Management
Your reputation is your first impression. We help you collect more positive reviews, respond professionally, and strengthen what appears when people search your brand.
The problem
Customers read reviews before they ever call you.
Most people check reviews before choosing a local business. A low star rating, a few unanswered complaints or simply too few reviews can quietly cost you customers every week. We help you earn more genuine reviews, respond professionally and make sure the first thing people see about you is positive.
What changes for you
- A steady stream of fresh, genuine reviews
- Higher click-through from Google and Maps
- Unhappy customers handled before they become public problems
Why it works
- More 5-star reviews on Google and other platforms
- Faster, professional responses to customer feedback
- A stronger branded search presence
What you get
- 01Review generation campaigns
- 02Review monitoring and response
- 03Branded search audit
- 04Profile optimisation across directories
Use cases
What we can do for you.
Review generation
Automated, compliant review requests by text and email after every job or visit.
Review responses
Professional, on-brand replies to every review, good or bad.
Listings management
Accurate business info across Google, Yelp, Facebook, Apple Maps and directories.
Reputation monitoring
Alerts whenever you're mentioned or reviewed so you can act fast.
How it runs
How a project runs.
Typical timings. We confirm yours in a fixed scope before any work starts.
- 01
Week 1
Reputation audit
We review your ratings, listings and search results for your brand name.
- 02
Weeks 1–2
Fix listings
Claim, correct and optimise your profiles everywhere they appear.
- 03
Week 2
Automate reviews
Set up review requests and private feedback for unhappy customers.
- 04
Ongoing
Respond and monitor
Ongoing responses, monitoring and monthly reports.
Tools and platforms we use
- Google Business Profile
- Yelp
- Trustpilot
- GoHighLevel
- BrightLocal
- Birdeye
- Podium
Proof
Related work.
Why PlanB Digital?
Genuine reviews only
We never buy or fake reviews. Everything follows Google and FTC rules.
Fast, calm responses
We reply to every review professionally, protecting your brand.
Tied to SEO
Reviews boost your local rankings, so this work helps your SEO too.
Frequently asked questions
Can you remove negative reviews?
We can't remove genuine reviews, but we can help you respond well, flag reviews that break platform policies, and outweigh them with positive feedback.
Can you remove bad reviews?
We can flag reviews that break platform rules for removal. For genuine negative reviews, a thoughtful public reply and more positive reviews are the best fix.
Is asking for reviews allowed?
Yes, as long as you ask all customers and don't offer rewards for positive reviews. We keep everything compliant.
How quickly will my rating improve?
Most businesses see new reviews within the first few weeks once requests are automated.
Popular with
Pairs well with
Ready to grow faster?
Book a free strategy call. We'll audit your current marketing and show you exactly where the growth is.